Order Information

What if I want to cancel the order after payment?

It not be able to be canceled prior to shipment. If you have an issue with your order, please contact us (the contact info can be found in the Contact Us page).

Shipping

Is it international delivery?

Basically yes, but before you place the order, please email us with your address info.

When will my order ship?

We process your order as soon as we receive it, which takes less than 18 hours. At that time, you can email us to cancel the order.

How long does the shipping take?

All the accessories are going to be shipped from local factory, you may expect the delivery not less than 3 weeks. But if the order is urgent, you can email us for a premium shipping which takes around a week. Though the shipping fee will increase to $15.

How can I get tracking number?

You will receiver a notification email including the tracking after the package has been shipped out. If there is any problem, feel free to contact us.

 

Return Policy

What is your return policy?

Please note that FIFINE warranty policy does not cover accessory. Only if it is a defective accessory that will not work right out of box, it will be repaired or replaced without cost on your side.

 

Other Terms and Conditions

Defective Items

A defective item is one that is inoperable but has no apparent damage. If you receive defective product, please contact our email for assistance.

Damaged Items

If the order arrives to you with obvious shipping damage, please refuse the delivery and email us with your order number. If you have accepted it, please save all packaging material and paperwork for the order and also email us for instructions. If you dispose of packaging material, you jeopardize our chances of making a claim, and you may not receive the return.

Limits of Responsibility

We take no responsibility for user-initiated damage and/or loss of parts incurred during operation or use of product. Though you still can email us for assistance on repairing or replacing components.

Price and/or Description Changes

All prices, pictures, and descriptions on this website are subject to change. We maintain no responsibility for inadvertent errors. When you place your order with us, you agree to the price and terms indicated on this website. Price differences related to future or past prices in FIFINE store are not refundable.

Errors on FIFINE website

Prices and availability of products are also subject to change without notice. Errors will be corrected where and when discovered. We reserve the right to revoke any stated offer, cancel orders, and to correct any errors, inaccuracies or omissions in any stated offer or price, including after an order has been submitted and whether or not the order has been confirmed and your payment processed. If your payment has already been processed for the purchase when your order is cancelled, we will issue a immediate refund.

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