Q: What if I want to cancel the order after payment?
A:The time for order processing is 18 hours except for weekends and holidays. So if you want to cancel the order, you shall reach out to us within the 18-hour period. Otherwise, we may not be able do the cancelation. The contact info can be found in the Contact Us page.
Q: When will my order be shipped out?
Your order will be processed as soon as the system confirms your order. Except for weekends and holidays, you will get the shipment notification of your order in less than 18 hours. At that period, you can also choose to cancel the order by contacting us.
Q: How can I get the tracking number?
You will receive a notification email or message including the tracking number and info after the package was shipped out. If you do not get the tracking number three days after your order, please contact us to confirm the order status.
Q: Do you ship to my country?
A: We are sorry that we have not been able to provide global shipping yet. Our delivery service only reach some countries for the moment. If you do not find the shipping method to your country under checkout page, you can reach us out at email@example.com to request the shipment and we will see if we can find one for you.
Q: Which delivery service do you use?
Considering the value of the components and the shipping cost, in most cases, your package will be carried by the post office service of your own country. If there is a need for faster shipment method, please contact us to confirm your requirement.
Q: How long does the shipping take?
A: Since the shipment takes off only from FIFINE's factory in China, and the limited speed of the post office service based on the cost, you may expect the delivery not less than a month. From our past experience, the shipping may take even four months because of the distance, international and climate issue, and etc.